The document outlines the Define, Measure, Analyze, Improve, and Control (DMAIC) process for a Lean Six Sigma project. It provides details on the key deliverables for the Define phase, including: 1) Define VOC, VOB, and CTQs to understand the customer problem and specifications; 2) Define the project boundaries and scope through a problem statement, process mapping, and project charter; 3) Quantify the project value by calculating the costs of poor quality; 4) Develop a project management plan identifying stakeholders, communication plans, milestones, and timelines.

1. DEFINE Review

2. Define Module Roadmap Define 1D – Define VOC, VOB, and CTQ’s 2D – Define Project Boundaries 3D – Quantify Project Value 4D – Develop Project Mgmt. Plan Measure 5M – Document Process 6M – Prioritize List of X’s 7M – Create Data Collection Plan 8M – Validate Measurement System 9M – Establish Baseline Process Cap. Analyze 10A – Determine Critical X’s Improve 12I – Prioritized List of Solutions 13I – Pilot Best Solution Control 14C – Create Control System 15C – Finalize Project Documentation Green 11G – Identify Root Cause Relationships